About Color Differences

All product photos are taken in real life, and we try our best to ensure the colors match the actual items. However, differences in lighting and display screens may cause slight color variations. Please kindly understand that the final color is subject to the actual product. (All images and videos are protected; unauthorized use is prohibited.)

About Hardware

Our metal buckles are made of high-quality zinc alloy, iron, or copper, and go through a multi-layer electroplating process. Due to long-term use, friction, and exposure to sweat, slight wear or oxidation may occur—this is normal and unavoidable. With proper care and by wiping off moisture in time, the hardware will generally last a long time.

About Plush Products

Plush toys involve a delicate and complex production process. Slight asymmetry in facial features or limbs is normal and does not affect their cuteness. Slight deformation may occur during transportation; simply reshape the plush toy by gently kneading it after receiving the parcel. Decorations on the plush are attached with hot-melt adhesive, so washing and sun exposure are not recommended. If the fur gets dirty, you may wipe it gently with a wet tissue.

If you encounter any problems with the product, please contact customer service as soon as possible. We will do our best to assist you. Thank you for your understanding.